top of page

Terms &
Conditions

🎉 ENTERTAINER ARRIVAL TIME

Your party crew will rock up 10–15 minutes before the scheduled start time—we only need five minutes to set up and get the party started.

If there’s ever a delay (rare, but these things do happen on occasion), your entertainers will contact you directly using the info you provided. If you haven’t heard from them and things are feeling a little too fashionably late, give us a call on 07516 267707 for an update.

💸 PAYMENT

To lock in your date and get the party train rolling, a £50 deposit/booking fee is required within 48 hours of confirming your booking.

The remaining balance must be paid in cash to the entertainers at the start of the party. This keeps things running smoothly, especially since our team often heads straight to another celebration.

Heads up:
❌ No card payments, cheques, or £50 notes, please.
✅ Prefer to pay by bank transfer? No problem—but the full balance must be paid at least 5 days before your event.
🏢 Corporate bookings? You've got 7 days after the event to settle up.

📧 PRE-EVENT EMAIL

You’ll receive a friendly reminder email from us 7–10 days before your party. It goes to the email address you gave us during booking and includes all the final little details we need from you.

👉 Didn’t see it? Check your junk/spam folder—emails love to hide in there. If it’s gone AWOL, give us a ring on 07516 267707 to reconfirm.

If we don’t hear back, we’ll nudge you with a text. Don’t ghost us—we need your reply to make your party magic happen!

🎁 WHAT’S INCLUDED

Here’s what we’re bringing to the party:

  • ✨ At least two fabulous entertainers (depending on your chosen package—face painting-only packages are the exception)

  • 🎶 Music on our portable PA system

  • 🌈 Disco lights, and UV lights if you’ve booked a Glow Party

  • 🎲 Game props for interactive fun

  • 🎉 A stash of small prizes for winners

We also play a pass-the-parcel-style game—but heads up, our version doesn’t include a wrapped parcel. If you want the traditional parcel-passing moment, feel free to provide a pre-wrapped parcel on the day and we’ll gladly use it!

📝 WHAT YOU NEED TO PROVIDE

Here’s your to-do list to keep the party running smoothly:

  • 🏠 A party venue

  • 🍱 Food for the kids (boxed meals or food bags = total win)

  • 🎂 Birthday cake (if you're having one)

  • 🎈 Decorations (balloons, banners, confetti—go wild!)

  • 🎁 Party bags or sweet cones for guests to take home

🚫 DISTRACTIONS

We know bouncy castles and ball pits are tons of fun, but during our set? They can steal the spotlight. For the best experience, please pause any other entertainment (yes, that includes bouncy castles) while we’re working our magic.

And speaking of fun, we now offer a Bounce and Boogie Party Package—it pairs perfectly with bouncy castles! Just one thing: our Bounce and Boogie package includes face painting, so be sure to check with your bouncy castle provider first to make sure face painting is allowed alongside the castle.

Also, loose balloons on the floor = chaos. Keep all balloons tied up or out of the main party space so we can keep the vibe flowing smoothly!

🚗 PARTY VENUE PARKING

Unless you’ve told us otherwise, we assume your party is on ground floor level and within 20 metres of parking access.

Got stairs? A long walk to the venue? Parking restrictions? Let us know in advance so we can plan accordingly. Delays caused by tricky access = less party time, and nobody wants that!

If there are parking charges, these must be covered by the customer. Your entertainer will provide a receipt.

🏠 INDOOR PARTIES

We’ll need:

  • A large rectangular table

  • Access to a power socket

If there’s a power cut or circuit issue at the venue, we can't guarantee all activities can go ahead—we’ll do our best, but electricity is kind of our jam.

🌤️ OUTDOOR PARTIES

Hosting outdoors? Here’s what we need:

  • A large table

  • Access to electricity

Important: We can’t run equipment outdoors in wet weather. Please have a backup plan (marquee, gazebo, or indoor space) just in case the skies don’t cooperate.

📅 FINALISING YOUR BOOKING

Double, triple, quadruple check your booking confirmation! That means:

  • ✅ Party date

  • ✅ Start time

  • ✅ Package booked

  • ✅ Party venue address and postcode

  • ✅ Your contact number

We can’t be responsible for any errors that go unnoticed—help us help you!

🌟 OUR TEAM OF ENTERTAINERS

Our entertainers are hand-picked, trained, and totally amazing—but we can’t promise a specific team member will attend your event.

We also reserve the right to cancel or refuse a booking if we feel the situation is unsafe or inappropriate for our team. And just a reminder: bad behaviour is a party killer. If kids are persistently misbehaving, the entertainment may be paused or ended. Respect goes both ways 💁‍♀️.

📸 PHOTOGRAPHY

By booking with us, you’re giving permission for us to snap some pics and video during the party to show off the fun on our website and socials.

Prefer not to be included? No problem—just let us know in advance by email, or tell your entertainer on the day.

See a photo you’d like removed? Drop us an email at info@thekidspartycompany.co.uk and we’ll sort it.

🔐 SAFETY

Your party is covered by:

  • ✅ Public Liability Insurance

  • ✅ PAT-tested (or brand new) electrical equipment

  • ✅ Entertainers with up-to-date DBS checks

Please make sure at least two other adults (besides our team) are present during the party. They don’t need to join in the fun (unless they want to!), but they must be available in case of emergencies.

We reserve the right to adapt or skip certain activities if:

  • Children are not responding appropriately

  • The space is unsafe (e.g., slippery floors, overcrowding)

🎨 FACE PAINTING

We only use Diamond FX face paints, known for being gentle on sensitive skin. That said, please check with guests for allergies before we start painting.

We won’t paint children who have:

  • Open sores, colds, conjunctivitis, or other infections

  • Allergies or skin sensitivities

  • A strong reluctance or are under 2 years old

In those cases, we may offer a cute design on the back of the hand instead—fun and fuss-free!

🍬 FOOD ALLERGIES AND INTOLERANCES

We’ve gone allergy-safe! We do not provide any sweets or chocolate at our events. If you’re including food in your party plans, please be mindful of guest allergies and intolerances.

❌ CANCELLATIONS (NORMAL)

Your deposit/booking fee is non-refundable.

If you need to cancel, email us at info@thekidspartycompany.co.uk and wait for a confirmation reply. Please don’t cancel via social media, texts, WhatsApp, or voicemail—we need it in writing.

  • We’ll do our best to reschedule your party within 12 months, subject to availability.

  • Cancelling on the day of the event = full balance still due.

  • Cancelling the day before the event = 50% of the balance due

  • If extreme weather stops us from reaching you, we’ll refund everything paid.

  • If you cancel, but we could’ve made it? Your deposit remains non-refundable—but we’re happy to reschedule.

In the extremely unlikely case we need to cancel, we’ll find a suitable replacement or refund your deposit in full.

😕 IF YOU’RE UNHAPPY WITH YOUR PARTY

We work hard to deliver show-stopping parties every time—but if something’s not right, please speak to your entertainer ASAP so we can fix it on the spot.

Still not happy? We’d genuinely love to hear your feedback. Please email us at info@thekidspartycompany.co.uk and we’ll look into it right away.

🔒 YOUR PERSONAL INFORMATION

We respect your privacy. When you book with us, we store only the info we need (name, contact details, and venue address). This info is shared only with your assigned entertainer and is securely stored.

bottom of page