ENTERTAINER ARRIVAL TIME
Your entertainment team will arrive 10-15 minutes prior to the party start time as it takes us just five minutes to get set up and ready to go. In the unlikely event that your entertainers are running late, they will have been given your contact details and will keep you updated about any delays. If you have not been contacted by them directly, please call us on 07516267707 for an update on their arrival time.
You need to pay a £50 deposit/ booking fee to secure the booking. Deposits must be paid within 48 hours of finalising your booking.
The outstanding balance should be paid cash on the day to the entertainers at the START OF THE PARTY. We ask for payment at the start of the party as our entertainers often have to leave immediately to get to another party.
Please note that the entertainers cannot accept card payments, cheques or any other type of payment.
Corporate bookings have 7 days from the date of the event to pay the outstanding balance.
You will receive a courtesy email from us 7 days before the date of your booking with us. The email will be sent to the email address provided at the time of booking with us. In the event that we do not get a reply, we will then send you a text message reminder. Should you for any reason not receive your 'pre-event' email from us, it is your responsibility to call us on 07516267707 to reconfirm the booking.
WHAT WE PROVIDE
* at least 2 of our amazing entertainers (depending on package selected and excluding face painting only options)
* music on our portable PA system
* disco lights (and UV lights for UV Glow parties)
* props for any party games
* a range of small prizes (we do offer a pass the parcel style game which does not include a wrapped parcel - if you would like a more traditional style pass the parcel game you are welcome to provide a ready-wrapped parcel on the day for us to use)
WHAT YOU NEED TO PROVIDE
* party venue
* party food (pre prepared food boxes or bags work great)
* the birthday cake (if applicable)
* venue decoration (balloons, banners etc)
* party bags or sweet cones)
If other entertainment is booked for the children such as bouncy castles, soft play, toys, etc, we advise for them to be removed (or bouncy castles switched off) while the party entertainment is running.
Loose balloons on the floor are also a huge distraction - please ensure all balloons are tied up.
PARTY VENUE PARKING
Unless informed otherwise, we will assume your party is on ground floor level and no more than 20 metres from where we are parked.
You must inform us in advance if access to the venue is difficult. You must also inform us of any parking restrictions, car park charges or similar issues, or whether we are required to lift equipment upstairs. Circumstances, such as the aforementioned, may result in a delayed start if we cannot get to the venue with ease.
Car parking charges must be covered by the customer. Your entertainer will hand you a receipt for any parking charges.
Please note that with all our parties we will require a table. A large rectangular table is best.
We will need access to electricity. Usually if the party is indoors this will be no problem. We cannot be responsible for not being able to provide activities that require electricity, due to power failures or tripped circuits at the venue we are entertaining in.
Please ensure that a table (the larger the better) and access to an electrical socket is provided for all outdoor parties. For safety reasons, we are unable to use our equipment outside in wet weather. If you are holding your party outside, please ensure you have a contingency plan in the event of any rain, such as holding the party in your home or supplying a marquee or gazebo.
FINALISING YOUR BOOKING
All booking details must be checked in full by the customer, especially the date of the party, the start time, party package, the party venue address (and postcode) and your contact number. The Kids Party Company will not be held accountable for any mistakes that go unnoticed on your booking confirmation.
OUR TEAM OF ENTERTAINERS
We have an amazing team of hand-picked entertainers, however please note that we cannot guarantee a specific entertainer will attend your event. Rest assured that the whole team are AMAZING and provide the same great entertainment.
We reserve the right to refuse a booking or to cancel an existing booking if a customer is being abusive or threatening in some way, or we feel a booking might put our entertainers in a dangerous, inappropriate or uncomfortable position. Bad behaviour will not be tolerated by our entertainers and our team will cease a party if children continually misbehave. Our entertainers are amazing, but dealing with bad behaviour is not part of our service.
By booking an event with The Kids Party Company, you give permission for us to take photos and videos of the party for the purposes of our website and/ or social media. If you prefer us not to take any photos or videos, please let us know (preferably via email) before the day of the party wherever possible. If this is not possible, please inform our entertainers on arrival. These photos and videos will be used only to promote our entertainment and to show potential customers a true representation of what they can expect when booking with us. If you see a photo or video that you wish to have taken down, please email us at firstname.lastname@example.org.
All of our parties are covered with Public Liability Insurance. All electrical equipment is either brand new or PAT tested for safety. All of our entertainers have up to date DBS checks.
We request that at least two other adults, in addition to our entertainers, must be present the whole time the entertainment is running. The safety of the children lies with the responsibility of the adults present not the entertainer. This does not mean they have to be helping with the party, but they must be present should they be needed in the event of an accident arising. It is the responsibility of the customer to ensure this happens.
Our entertainment team has the right not to conduct certain activities if we feel the children are not responding appropriately, or are too disorderly.
Your entertainer can withdraw activities if they feel the venue space, flooring or number of children make the activity unsafe.
Our entertainers use only quality face paints (Diamond FX) which are suitable for sensitive skin. The Kids Party Company accepts no responsibility for any guests who have face paint allergies. Please check with all your guests before the party begins and inform your entertainers of any allergies.
Due to the risk of infection, anyone who appears to be suffering from a cold sore, runny nose, conjunctivitis, or any other infectious skin complaint, or who has an open sore or irritation will not have their faces painted. Our face painter may be able to paint one cheek, or the back of the hand as this skin is less sensitive.
We have the right to refuse to paint the face of any child under the age of 2 years, or child reluctant to have their face painted. Young children do not always understand face painting and this can be a traumatic experience in some circumstances. Our face painter will offer a design on the back of their hand where they can see what is being done and feel in control of the situation.
FOOD ALLERGIES AND INTOLERANCES
We now provide allergy-friendly parties as standard. We do not provide ANY sweets or chocolates at ANY of our events.
Your deposit / booking fee is non refundable.
We understand there may be times when a party needs to be cancelled. We will try to reschedule your party depending on availability of our entertainers for you within 12 months of your original event date.
If you wish to cancel your party, you must do so via email to email@example.com and you must have received an email reply to acknowledge the cancellation. Please do not contact us via social media, text message, Whatsapp or leave a message via voicemail under these circumstances.
Please give as much notice as possible to cancel your party. If you need to cancel your party on the day and the entertainers have already left our HQ to travel to the party venue, the full party balance will be due.
In the event of extreme weather conditions, if your entertainers are unable to get to the party venue, you will get a full refund of your deposit and any balance which may have already been paid. If you choose to cancel (but our entertainers are able to get to the party) then your deposit will not be refundable, however we can transfer your party to another date (subject to availability).
In the highly unlikely event (it's never happened!) that The Kids Party Company need to cancel the booking, we will inform you immediately and make all reasonable attempts to find a suitable replacement of similar standard, style & value, at no extra cost to the yourselves. Should a suitable replacement not be found, we will refund the deposit in full.
Please remember that rescheduling parties are subject to availability - in the case of a child being ill, we are happy to reschedule the party at no additional cost.
Should you need to cancel your party for any covid related reason, e.g. testing positive for covid test, another lockdown, etc. then you will be able to reschedule your party for another time. Unfortunately, it is not possible to have a refund on your deposit. As soon as you know a date you want to reschedule to, please let us know and we can book you in (subject to availability).
IF YOU'RE UNHAPPY WITH YOUR PARTY
We sincerely hope you LOVE our parties. Every effort has been made to ensure your event is a huge success - from our highly trained entertainers and face painters to our meticulously designed party packages.
In the very rare instance that you are not completely satisfied with your party for any reason, please bring it to the attention of your entertainment team as soon as possible. We would really appreciate the opportunity to address any concerns that you may have at the time. In the rare event that you feel any concerns have not been addressed to your complete satisfaction, please email us at firstname.lastname@example.org as soon as possible.
YOUR PERSONAL INFORMATION
The Kids Party Company is committed to keeping your data secure.
When you make your booking with us, we will record your name, email address, phone number and venue address. Your information will be protected and shared only with the entertainer(s) attending your party.